Data Deletion — Mailday

Last updated: 2026-07-28

This page explains how to delete your data from Mailday, including data we receive from social platforms you connect to the Service. This Page supplements our Privacy Policy and Terms of Service.

If you only want to disconnect a single platform (Instagram, Facebook, Threads, TikTok, YouTube, X, or Pinterest) without closing your Mailday account, see Section 2.

If you were recorded on a Mailday call but do not have a Mailday account, skip to Section 4 — it is the only section on this page that applies to you.

1. Closing your Mailday account

Closing your Mailday account deletes your workspace data on the timeline described below.

How to close your account

  • Self-serve: in the app, go to Settings → Account → Close Account.
  • By email: write to privacy@mailday.ai from the email address on your Account, with the subject line "Account Deletion Request."

We will confirm the request, verify your identity, and complete deletion within 30 days. You can cancel the request from a link in the confirmation email any time during the 30-day grace period. If you are a Workspace-Managed Member, your Workspace Admin retains administrative access; deletion requests in that case route to the Workspace.

What is deleted

  • Account profile and credentials
  • Workspace content (emails, attachments, uploaded media, workflow reports, AI prompts and outputs)
  • Call recordings and transcripts — every recording of every call your workspace hosted, including calls that guests attended, and including the master files in our recordings store, not only the copies filed in your library. This step runs before anything else is deleted and must succeed for the account deletion to proceed
  • Social-platform data we cached on your behalf
  • Stripe Connected Account linkage (Stripe holds payout/payment records under its own policies — see Section 5 below)

What we retain after deletion

Some data is retained as set out in our Privacy Policy:

  • Trash (recoverable for 30 days)
  • Backups (90 days; then permanently deleted)
  • Email metadata logs (24 months)
  • Audit and security logs (12–24 months)
  • Payment, invoice, and tax records (7 years, as required by law)
  • Aggregated or de-identified data (does not identify you)

2. Disconnecting a single platform

Disconnecting a platform stops Mailday from accessing that platform on your behalf and triggers deletion of platform-cached data within 30 days, except for items retained for security or legal reasons.

Instagram, Facebook, and Threads (Meta)

In Mailday: Settings → Integrations → Instagram / Facebook / Threads → Disconnect.

Direct from Meta: you can also revoke Mailday's access from your Meta account settings:

  • Facebook: Settings & Privacy → Settings → Apps and Websites → Logged in with Facebook → remove "Mailday"
  • Instagram: Settings → Apps and Websites → Active → remove "Mailday"
  • Threads: routes through Meta — use the Instagram or Facebook steps above for the connected Meta account

TikTok

In Mailday: Settings → Integrations → TikTok → Disconnect.

Direct from TikTok: Settings and privacy → Security and permissions → Manage app permissions → remove "Mailday".

YouTube

In Mailday: Settings → Integrations → YouTube → Disconnect.

Direct from Google: security.google.com/settings/security/permissions.

Mailday uses YouTube API Services. By using these features you also agree to the YouTube Terms of Service and acknowledge Google's privacy practices described in the Google Privacy Policy. After disconnection, we delete cached YouTube data within 30 days, in line with YouTube's developer requirements.

X (Twitter)

In Mailday: Settings → Integrations → X → Disconnect.

Direct from X: Settings & privacy → Security & account access → Apps and sessions → Connected apps → remove "Mailday".

Pinterest

In Mailday: Settings → Integrations → Pinterest → Disconnect.

Direct from Pinterest: Settings → Apps → remove "Mailday".

3. Specific-data deletion requests

If you don't want to delete your entire account or disconnect a platform, you can request deletion of specific data:

  • In-app: select the item (email, workflow, file, AI prompt) and choose Delete. Deleted emails go to Trash for 30 days before permanent deletion; files are deleted outright when you delete them.
  • Call recordings and transcripts: open the Calls & Transcription folder in your Files library and delete the recording or the transcript. There is no Trash step for these — the delete removes the copy your workspace works from *and* the master in our recordings store. Left alone, they are deleted anyway at the end of your workspace's call-retention window (Settings → Calls; 365 days by default). Note that deleting a recording does not retract a summary already written onto that meeting's calendar entry. Removing a meeting from your calendar moves it to trash rather than erasing it, so the summary persists there; ask us at privacy@mailday.ai if you need the summary itself removed.
  • By email: write to privacy@mailday.ai describing the specific data you want deleted.

4. Calls you joined as a guest

If you joined a Mailday call from an invite link, you do not have a Mailday account: there is no workspace for you to close, no platform for you to disconnect, and no library for you to open. Nothing above this section is available to you. Here is what is.

What exists. If the call was recorded — the call screen says so before you connect, and keeps saying so while the call runs — then a recording of your voice and image exists, along with a transcript of it and an AI summary drafted from that transcript. All three are held by the workspace that hosted the call, and while the transcript exists that workspace's AI assistant can search what was said on the call.

How to have it deleted. There is no self-service flow for guests, and we would rather tell you that than send you looking for one. Two routes work:

  • Ask the workspace that hosted the call. They control the recording and can delete it and its transcript from their own Files library, which removes both the copy they work from and the master in our recordings store. This is the direct route.
  • Write to privacy@mailday.ai, with roughly when the call took place and who hosted it. We will locate the call, pass the request to the hosting workspace as the controller of that recording, and act on it ourselves where the law places that duty on us. We may ask you to verify your identity first, and we will not confirm that a particular call exists to someone we cannot connect to it.

If nobody does anything. The recording and its transcript are deleted regardless at the end of the hosting workspace's retention window — 365 days after the call by default, and sooner if that workspace has chosen 30, 90, or 180 days instead. The AI summary sits on the meeting's calendar entry rather than with the recording, so the call-retention sweep does not remove it, and removing the meeting from a calendar only moves it to trash. Ask the host, or write to us at privacy@mailday.ai, if the summary itself needs to be erased.

5. Data held by third parties

When you disconnect a platform, we cannot delete data that the platform itself holds. Use each platform's own data-deletion controls for that:

Stripe retains payment and payout records under its own policies for legal, tax, and anti-fraud purposes. Mailday can disconnect your Connected Account, but Stripe's own retention applies. See stripe.com/privacy.

Calls are a different case, and a better one. Two subprocessors are involved — Amazon Chime SDK, which carries the call and produces the recording, and Amazon Transcribe, which turns that recording into text. Neither is a platform holding its own copy on its own terms: both process on Mailday's behalf under our Data Processing Addendum, the artifacts live in storage we control, and deleting a recording here deletes it there. There is no separate request to make of Amazon. The AI summary is drafted by Anthropic, also under contract, which does not train on your data. See the full Subprocessor List.

6. Your rights

Depending on where you live, you may have additional rights under laws including the CCPA/CPRA, GDPR, UK GDPR, PIPEDA, and others — including the rights to access, correct, port, or further restrict the processing of your personal information. See Section 11 of our Privacy Policy. If you were a guest on a recorded call, Section 11.5 is the part written for you.

7. Contact

  • Privacy / deletion requests: privacy@mailday.ai
  • EU representative (Article 27): see Privacy Policy § 17
  • UK representative (Article 27): see Privacy Policy § 17
  • Mail: CreatorGeek, Inc., 465 California St, San Francisco, CA 94101

Last updated: 2026-05-13

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